An onboarding program for a global audience
Deliverables
- Cross-functional onboarding program
- 300+ eLearning courses
- Simulation app
- On-the-job assessments
strategy
- Program strategy
- Audience research & discovery
- Measurement framework
- Content-deployment strategy
design
- UX/UI
- Art direction & brand extension
- Illustration
- Instructional design
media
- Video production
- 2D animation
- Photography
engineering
- Web development
- Mobile-app development
- Custom analytics
Getting to know the learner was our first priority
With an audience who comes from all over the globe, understanding our learners posed a challenge. Though learners all had some level of understanding of English, they were coming with a variety of different cultural contexts and reading abilities. While a strawberry might be a common fruit in the United States, someone living across the world might never have seen a strawberry. And because of different learning environments, some individuals might be better at reading English than speaking English and vice versa.
This global audience brought unique challenges. So, we put extra care into course development details and equipped the learners with a combination of voiceover, on-screen text, and photo-centric explanations, to reach the learner exactly where they are.
Strategic planning for course development
This project has a massive scope: 300+ courses for 24,000 learners across 20 roles and counting. With such a large initiative and so many separate workstreams, we knew early on that we’d need a dedicated team. Maestro assembled a group of writers, designers, and project managers whose sole focus was creating beautiful content for Royal Caribbean while gaining expertise and improving processes that helped scale the initiative.
To achieve a business impact as quickly as possible, Maestro prioritized roles by learner volume.
20+
Training for 20+ roles
24K
Over 24,000 people will take these new courses
300+
300+ courses
4
Four-year initiative
Training powered by modern design
The courses are primarily designed in Articulate Rise, software our team has learned to stretch to the limits in the name of a great experience. And not only do the courses look good—they work great, too, no matter where the learner is or what device they’re using.
An award-winning experience
Royal Caribbean is committed to building an amazing experience for their employees because the better the employee’s experience the better the customer’s experience. This commitment has led us to create out-of-the-box learning opportunities that go above and beyond the original scope, like bartender training that features custom illustrations and animations that bring the “wow” to the learning experience.
This Brandon Hall Gold Award–winning simulation offers a more entertaining and effective learning experience, all while saving Royal Caribbean company resources. Practicing mixing drinks can be costly, but providing adequate training to bartenders is incredibly important, as incorrectly mixing drinks diminishes taste and may pose health risks. Our simulation not only helps Royal Caribbean’s bartenders master mixing cocktails, in a risk-free environment, but also boosts learner engagement and retention through its inventive, gamified approach to bartender training.
21%
Average increase in performance scores from pre- to post-training test
90%
Increase in crew confidence and preparation after taking the courses
95%
Average learners who successfully complete onboarding, which far exceeds the goal of 80%
2.9%
Increase in guest-service scores, which crushed the already aggressive goal of 0.6%
This is what partnership looks like
We’re proud of our partnership with Royal Caribbean. It’s a true testament to the success that can come from integrating our team with our client’s team, building solid trust, sharing goals, and the never-ending desire to keep pushing further.
Training the next generation of crypto traders
We’re developing a first-of-its-kind learning experience that gives OKX’s new traders the confidence to succeed.Our experiential, consumer-grade crypto learning academy is designed to deliver a comprehensive introduction to crypto trading for OKX’s 20 million users.
Projects
-
VetBloom A blockchain-based credentialing platform for veterinary specialties
-
ACIST Medical Systems Lifelike 3D product training to guide service techs on the job
-
Best Western Hotels & Resorts Helping transform brand culture with fresh, energizing ILT