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Netflix Customer Cancellation Course

Become a ninja!

Netflix Customer Cancellation Course
Call center training to make sure every brand experience Netflix customers have is a good one.

The short story.

Netflix believes that a satisfied customer will always come back, even if they call to cancel their subscription; so we created custom training to help call-center representatives recognize customer satisfaction/dissatisfaction and respond appropriately.

Call-center representatives analyze the satisfaction of customers on real phone calls and receive feedback for both correct and incorrect responses.

By knowing the cues and identifying dissatisfaction in a practice environment, call-center reps became certified "Netflix Ninjas" and in turn improved actual customer satisfaction levels.

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