Helped Luxottica develop a learning strategy through the lens of a customer and tackled the whole learning spectrum through core, continuous, and performance support.
The short story.
Partnered with Luxottica to analyze information gathered in market research, onsite research and interviews, and an onsite working session all used to design a recommended approach.
Implemented a cross brand learning and technology strategy based on a customer-first approach to learning.
Helped to increase the quality and access to role-specific knowledge for opticians, retail associates and doctors through relevant and readily available scenario-based learning.