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Complex.care

Revolutionizing the patient experience in the ER.

Maestro partnered with subject matter experts to create a strategic approach to revamp the way super-utilizers are treated in the hospital system through role-based training for doctors, physician assistants, nurses and social workers.

The short story.

Worked with subject matter experts to complete business planning and strategy work, learning design, content inventory/organization, user research, to prepare for the build of the complex.care content and web app.

Analyzed and organized content to best position it in the web app, created a learning design approach, provided video production services to capture, edit, and graphically support the content.

Built web app to supply curriculum that increases knowledge and application on-the-job based on role and experience and demonstrate expertise in the super-utilizer space.

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