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Masie's 30 Under 30: Interview with Melissa Milloway of JLL

Each year, The Masie Center introduces us to 30 young leaders in the learning industry with its 30 Under 30 award. Maestro has the privilege of interviewing several of these individuals each year. We look forward to hearing their fresh perspectives and getting a glimpse of their predictions for the future of the learning industry. 

Today, we share with you an interview with Learning Architect for JLL, Melissa Milloway.

Tell us a little bit about your company and your role within it.

Melissa: JLL is a financial and professional services firm specializing in real estate. JLL is a global company that serves clients in 75 countries from more than 1,000 locations worldwide.

I sit within Human Resources on our America’s Employee Learning and Development team. I design, develop and deliver learning solutions ranging from personal branding and leadership development topics to working on special projects outside of the realm of HR topics.

I also moonlight as an eLearning Developer.

Tell us about some of the things you are doing to keep learners engaged.

Melissa: We started integrating social learning into our eLearning. Learners are asked to complete a social learning activity that is shared with other learners and searchable via a hashtag.

We are utilizing scenario based learning and role playing in virtual instructor-led classes. We believe engagement is key in providing a good experience in a virtual instructor led class.

How have you seen technology incorporated into learning?

Melissa: Technology is not the be-all end-all when it comes to learning but it definitely helps. For one instance, role playing might be found necessary and it might be done best, face to face. Utilizing technology like a certification app/checklist makes reporting results from that role play much easier. It’s about using technology in a smart manner, when it is truly an advantage.

What challenges do you see for the next generation of learning leaders — people like you?

Melissa: I think one of the challenges is that many of us want to experiment and test new ways of presenting learning. I know many people who have terrific ideas that would highly benefit their learner’s needs. Those ideas are not always accepted by companies because they are not traditional ways of learning. There is so much innovation in the tech field and we need that type of innovation leeway in our field.

What excites you about the future of learning?

Melissa: What doesn't excite me about the future of learning?  There are many great leaders in our field and an abundance of resources. We have the best community in the field of learning. I’m excited to be a part of that community. Technology has definitely played a part in giving us more access to each other and resources. I think it’s our community that will make the future of learning worthwhile. When we share resources, ideas and collaborate together we can create an even better future for our field.

Want to learn more? Get connected with Melissa!

Follow on Twitter: @MelMilloway

Read her blog: Mel's Learning Lab

Connect on LinkedIn

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