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HR Assistant Defines the Prerequisites for Success (Interview)

Randy Aung is a Human Relations Assistant with Gibson Overseas, Inc., a leading manufacturer of dinnerware, flatware, and cookware sold to major retailers such as Walmart, Macy’s, and Target.

He provides administrative support to the HR Manager, Director, and Recruiter. He is primarily responsible for training coordination, benefits administration, and absence management, but he has recently been involved in facilitating focus group discussions to improve the organization.

Mr. Aung can be contacted at the e-mail address on his LinkedIn profile or through his personal website.

Q. Are there effective ways to handle employee turnover?

An organization that desires to succeed realizes the importance of retaining their employees. It is HR’s role in the organization to attract, retain, develop, and reward its workforce. If an organization is experiencing high turnover, HR is not doing their job.

HR needs to provide associate development programs that not only teach the essential functions of the job, but that also teach them how their position helps the company succeed.

Teamwork is the cornerstone of success. If workers feel part of a team working to achieve a common goal, they will feel valued for their contributions and remain with the organization.

Q. What management solutions have you found to be helpful?

Recently, my HR Director allowed me to facilitate one focus group session which consisted of associates from different departments. I received great feedback from each focus group member about suggestions to improve company processes and management styles.

My task now is to summarize each suggestion and present it to the HR Director, who will then decide what steps we can take to find solutions.

This focus group was very helpful in encouraging suggestions that would not have been known by management. The ability to encourage communication is crucial to the organization’s continued innovation and success.

Q. How have the roles of human resources and training & development professionals changed to adapt to the new 21st century landscape?

In order for any business to be successful in the 21st century, they need to stay viable. By hiring knowledgeable workers, training them effectively, and rewarding them competitively, businesses can stay ahead of the competition. Organizations need to understand that its people are the key to its success and that alone can make or break a business.

Q. What publications or resources catch your attention and help you stay on top of current news?

The publication by SHRM called HR Magazine provides current articles that cover pertinent issues facing this profession. The HR Professional needs to stay up to date not only on new legislation, but on new people strategies.

If you motivate your workforce to reach their potential, your organization will reach its goals.

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