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Jr. Product Strategist

The Jr Product Strategist is responsible for helping to execute our vision of software products with accuracy and tenacity. The role may include stewardship over internally marketed software products and/or custom software products built for our clients. This position will work closely with Sr. Product Strategists, Engineers, Designers, and Quality Assurance. This collaborative work will require great communication skills, very strong organizational skills and attention to seemingly minute details. This will be a very demanding position with an excellent opportunity to learn all about software development, product management and business strategy. We are looking for people that are willing to go the extra mile in helping us realize our extremely ambitious goals.

Key Responsibilities

Product Planning and Backlog Management

  • Set roadmap and maintain project plan - Software used is Mavenlink
  • Assist with Feature Concepts and Ideation
  • Story Drafting (user stories) for new features - Software used is Jira
  • Maintain schedule and responsible for OTD (on-time Delivery)

QA - Ensures quality of product

  • Regular QA responsibilities including automated testing and manual
  • Coordinate and make sure QA is getting done effectively, using external QA resources
  • Help automate and make more efficient QA process

Release Management

  • Make sure release checklist is followed
  • Release notes to help center
  • Support documentation is created and shared out to customers

Customer Support

  • Responsible for managing helpdesk ticketing system
  • Respond to clients challenges and work with team to resolve

Hive/Loop Quality/Security Management System

  • Get familiar with iso270001
  • Get familiar with privacy standards for EMEA
  • Work through Audit results

Other Miscellaneous Responsibilities

  • Work with our customers as product/customer support and product advocates
  • Market Analysis and Contextual Understanding for improving development efforts
  • Work with product development team to inform the UX/UI and functionality of our products

Job Qualifications

Required
  • Ownership mentality - taking responsibility and ownership of all project executions
  • Strong understanding of technology both web and mobile (as a user, not a developer)
  • Excellent verbal and written communications skills
  • Attention to detail
  • Excellent organizational skills
  • Ability to anticipate problems and create solutions
  • Ability to communicate to external stakeholders in an effective and empathetic manner
  • High degree of emotional intelligence
  • Bachelor's degree or equivalent experience

Compensation

  • Base salary is dependent on experience and talent level.
  • Compensation package includes medical and dental insurance.

Additional Comments

  • Looking for the right combination of talent, chemistry, character, and passion
  • Limited travel may be required
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